Frontline Fire & Rescue Equipment (FFRE) — based in Perth, Western Australia, and specialising in the design, fabrication and supply of new, and the refurbishment of used fire, rescue and emergency vehicle bodies; the supply and service of fire, rescue and emergency equipment - believes that providing a quality product and service is the centre of what our organisation does in accordance with ISO 9001:2016 Quality Management System.

Our aim is to provide our customers with products and services of the highest standard, supplied to the agreed specifications, delivery schedules and budgets. We aim to continually improve the service we provide to our customers and to deliver finished products that we can be proud of.

FFRE is committed to:

Implement and strive for a consistent, planned approach to our routine work systems, processes and procedures
Achieve excellence in understanding and meeting the requirements of our clients
Continually improving business standards and efficiencies
Continuous improvements in operational competence through feedback
Commit to comply with relevant client, legislative, ISO 9001 and other requirements
Communicate this policy to all employees and contractors through appropriate communication methods
Ensure that our people are trained in all responsibilities and are directly accountable for implementation of the Quality Management System in their area of influence
Establish achievable and measurable objectives and targets to continually improve our processes and systems
Assess client satisfaction on an ongoing basis
Regular review of progress and performance
Commitment to work together as a team to provide solutions and encourage all stakeholders to become actively involved

All FFRE staff and contractors:

Are responsible for the quality of their work, and
Are accountable for meeting or exceeding our customers’ needs and expectations

Simon O’Hart
General Manager
Director

Quality Policy